Gethin Woods, Merthyr Tydfil, South Wales

We are hiring - Transport Manager

Posted on 2019-10-14 in

BikePark Wales is a young, dynamic & successful business which is growing fast.  The current offering includes over 40 world class mountain bike trails, a vehicular uplift service, café, bikes shop, bike hire, coaching and events but an ambitious 3 year plan is now underway to both improve the existing services and add new products to the existing site.

The Role

An exciting opportunity has arisen for an energetic, motivated, responsible and highly organised individual to join the BikePark Wales team.

It will be the Transport Manager’s responsibility to lead and develop the transport team. Ensuring they are motivated and focused on their individual contribution to the success of BikePark Wales, recognising achievement and rewarding performance along the way.

The successful candidate must hold a CPC in International Passenger Transport (Transport Managers CPC  - PSV) and have up to date knowledge of regulations, as they will be responsible for ensuring the legal compliance of the transport operation at all times  The transport manager will also ensure the fleet is maintained and serviced in accordance with DVSA and company policies, managing maintenance standards and costs is an important part of this role.

The ideal candidate will come with fresh ideas on how to improve the transport operation, ensuring the service is effectively run and be a keen advocate of continuous improvement, as well as being a concise and dedicated leader.

Naturally, health and safety will play a key part of the transport managers role, they will be responsible for managing compliance including process and procedures, promoting health and safety and leading team training sessions as well as creating risk assessments and standard operating procedures.

The successful candidate’s objective is to achieve world class safety, compliance and service standards through positive and proactive engagement with drivers and our visitors

Duties and responsibilities

  • Responsible for managing and delivering all aspects of the standard international PSV ‘O’ licence.
  • Responsible for vehicle and trailer maintenance and repairs, liaising with our commercial garages and assigned drivers to organise repair of all defects identified by the driver defect checks in a timely manner. Being responsible for maintaining the vehicle maintenance files for all vehicles.
  • Responsible for organising all vehicle inspections as per DVSA regulations, including MOT’s, scheduled checks and road tax
  • Deliver resource plans by managing the safe and cost-effective utilisation of equipment, working to decrease vehicle maintenance costs
  • Ensure all driver compliance is met, including required licence checks, and driver CPCs
  • Maintain driver files and ensure compliance with company policies and procedures
  • Continually review transport related risk assessments each year and amend as required
  • Lead on all aspects of health and safety for the transport department
  • Continual review and improvement of operating procedures to maximise customer service and efficiency
  • Review of departments KPI’s- service, safety and profitability
  • Assisting in driving duties, should the rota dictate

People management and an understanding of visitor experience is an integral aspect to this role, for this we are looking for:

  • You must have proven line management experience
  • Leading and training your team in company procedures and policies
  • Dealing positively with HR matters across the department
  • Creating a strong team that are being developed and meeting their needs
  • Create an open environment through demonstrating behaviours in line with company values
  • Vital to this role will be the ability to enrich the visitor experience and to ensure exceptional standards of customer service are delivered, this will require constant monitoring of the level of service provided
  • You will champion the strong one team ethos of the company
  • Assist the business operations manager with the monthly driver rota
  • Working with the COO and HOD’s to ensure the business KPIs are achieved

Qualifications

  • Full, Clean British Driving Licence qualified to D1 (no 101 or 78 restriction), CPC, driver card
  • A-levels or equivalent advantageous
  • Transport Manager PCV CPC

Key Skills

  • Experience in Transport Management and maintaining an Operator’s licence role is essential
  • Transport Manager`s PSV CPC qualification and a clean D1
  • The ideal candidate will have a passion for and previous experience great understanding of quality visitor experience
  • A good understanding of vehicle mechanics and a practical approach is highly valuable
  • Vital communication skills in the development of customer relationships, managing questions and complaints calmly and decisively.
  • Exceptional personal standards and understanding of customer service
  • Minimum of 2 years’ experience in leadership is essential for this role, Knowledge of transport-related HR processes
  • The ability to motivate and engage team members; to identify individual’s skill sets and utilise them, for both personal and business development
  • Outstanding organisation and planning skills, with a good eye for detail. Identifying a potential problem and acting quickly to resolve
  • Excellent people skills with the ability to build strong relationships, internally and externally across all team levels
  • A hard working and adaptable manner, with a solid common-sense approach
  • The ability to work efficiently and decisively in an often high paced working environment
  • Working knowledge in Microsoft office suite
  • Ability to speak Welsh is desirable

To apply please e-mail your CV to claire@bikeparkwales.com and include 500 words on why you think you would be a great fit for this position


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