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Terms and Conditions


Please ensure you read through the terms and conditions, they are here to help, guide and support you before and during your visit to BikePark Wales.

 

PLEASE NOTE THAT DURING THE COVID-19 PANDEMIC THE USE OF FACE COVERINGS ON THE UPLIFT WILL BE MANDATORY

The Unexpected

Occasionally we may be required to cancel the uplift at short notice for operational or safety reasons (e.g. snow/ice/fallen trees, high winds). Should this situation arise we aim give as much notice as possible.

Refund terms & conditions

Advance bookings made on-line will be charged to your account at the time you make your booking. You will receive an email confirming your booking, bring this with you on the day to exchange for your uplift ticket, bike/equipment hire, coaching etc.

If we have to cancel or change your booking

During the Coronavirus pandemic the following paragraph supersedes our standard Terms and conditions 

If BikePark Wales is closed due to any period of lockdown to prevent the spread of Covid-19 all bookings will be suspended on our system in two week waves, these will be announced on our website and social media.  As the period of any potential lockdown is unknown we will be offering customers the choice to either receive a refund or to keep their credit with us in-line with these 2 weekly cancellations.  If you wish to receive a refund you should e-mail us no sooner than two weeks prior to the date of your visit on reception@bikeparkwales.com. We welcome any help from customers who are happy to keep their booking as a credit to move to a date of their choice at no cost.  Customers wishing to receive a refund before we have confirmed a session is cancelled (further than 2 weeks out) are entitled to a refund but will be charged our standard cancellation fee. 

Standard terms and conditions 

Occasionally, we may be required to cancel the uplift at short notice for operational or safety reasons (e.g. snow/ice/fallen trees, high winds). If this situation arises we will try and give as much notice as possible and will give you a full refund or transfer your booking to another date. IN CASE OF EXPECTED BAD WEATHER CHECK THE HOME PAGE OF THE BIKEPARK WALES WEBSITE FOR WEATHER WARNINGS.  DURING AN AMBER WARNING THE PARK IS OPEN BUT CUSTOMERS MAY MOVE THEIR BOOKING TO ANOTHER AVAILABLE DAY SHOULD THEY WISH TO, DURING A RED WARNING THE PARK WILL BE CLOSED AND CUSTOMERS MAY CHOOSE TO EITHER MOVE THEIR BOOKING OR RECEIVE A FULL REFUND.  PLEASE ENSURE YOU HAVE PROVIDED A VALID MOBILE PHONE NUMBER WITH YOUR BOOKING AS PARK CLOSURES WILL BE ADVISED VIA MASS TEXT MESSAGE EARLY ON THE MORNING OF THE CLOSURE

BikePark Wales will take no financial responsibility for any other costs incurred for these cancellations (for example travel or accommodation costs) It is important that the contact number and email address left when booking are correct so we are able to get hold of you should we need to cancel. Please check your emails and texts before you set off.

Please note, rain does not affect our service and we will not cancel for these conditions.

At times if there is no one booked on for a 'full days' uplift or there are less than three riders booked for coaching then BikePark Wales reserve the right to close the service for that day - please refer to the 'Book now' page to check. We strongly recommend booking online to avoid disappointment.

If you have to cancel or change your booking

Uplift, Day Passes and events

Up to 8 days before the date for which you originally booked:

  • You may transfer your booking to another day, subject to availability free of charge
  • If you wish to cancel your booking you will be subject to a £5 per person cancellation fee for the uplift and events, £2 per person for the entrance.

Between 7 days and 2 days before the date you originally booked,

  • You may transfer your booking to another day, subject to availability, subject to a £5 per person admin fee for the uplift and events, £2 per person for the entrance.
  • If you wish to cancel your booking you will be subject to a £10 per person cancellation fee for the uplift and events, £3 per person for the entrance.
  • Subject to our consent we may be able to transfer your booking to another named person up to 48 hours before the uplift. After which cancellation charges will apply
  • Within 48 hours, full charge and no amendments can be made.

Adverse weather

In the event of extreme weather we may be forced to close the park for safety reasons.  It is important you provide a valid mobile phone number at the time of booking as we will use this to contact you as soon as possible if we have to close the park.

What do the red and amber weather warnings mean?

BikePark Wales have now implemented a weather warning procedure that you can view online. All riders should look at the homepage of the BPW website prior to setting out to see if there are any weather warnings in place:

Amber: BikePark Wales intends to open but there is a high likelihood of bad weather which could potentially disrupt your visit. An amber light means you need to be prepared that some trails may be closed as a safety precaution, and that the uplift could be affected - if the weather worsens the park may need to shut. During amber warnings visitors may request to move their booking to another available date at no cost should they wish to. Requests to move bookings are to be made by email to reception@bikeparkwales.com noting your order reference number.

Red: Extreme weather is expected and the trail network and uplift will be closed. If the traffic light system shows Red for the current / following day, all customers who have pre-booked can choose to either receive a refund or to move their booking to another available date via the reception team. If there is a red weather warning please do not come to BikePark Wales. To arrange to move your booking to a different date or for a refund please e-mail reception@bikeparkwales.com - noting your order reference number."

Bookings of whole buses and packages and coaching

  • Within 2 weeks full charge.
  • Within 1 month 60% cancellation charge

Bike Hire

  • Within 48 hours, full charge.
  • Within 2 weeks 60% cancellation charge
  • Within 1 month 40% cancellation charge

No refund will be given for any bookings cancelled 48 hrs before they are due to use the any service including but not exclusively uplift, entrance and hire. Please be aware of this when you book. All bookings except day passes incure a £5 admin fee per person per booking.

CHILDREN – Children aged 15 years and under must be accompanied by an adult at all times (including on the trails and on the uplift), no adult, no ride, no refund! If a booking is made for a person under the age of 17 you must notify BikePark Wales as soon as you book, notifying us of who will be accompanying them.

 

Bike Hire Terms and Conditions

You are about to take part in a high risk activity. You will minimise this risk by following the safety rules and advice in the mountain biker’s responsibility code.  If you don’t follow the safety rules and advice you could have a serious accident which could be fatal.

Hire bikes are assessed by a qualified mechanic prior to being hired but please make sure that you follow the Mountain Bikers Checklist for your own safety (please request a copy if you are not familiar with it), and assess your bike before riding each run.

THE HIRER IS RESPONSIBLE for the bike and the equipment and will be liable for any loss or damage to the bike or equipment.

POSITIVE IDENTIFICATION – is required from each hirer plus a permanent address and car registration

PAYMENT for hiring is due before or at commencement of hiring. Delays in returning rental bikes will be charged for a half day or a full day depending on which you booked.

LOSS AND DAMAGE DEPOSIT – a £250 deposit per bike is required when hiring a bike but is refundable on return of the bike. The hirer will be liable to pay in full the cost of any loss or damage of the bike/equipment which may be over and above that of the security deposit.

Any damage will be charged for at cost price. Rental bikes should only be ridden on the grade of trail that they are designed for. Any bikes found to have been ridden on a trail above the grade they are designed for will have their damage deposit withheld.

SECURITY – bikes must not be left unattended at any time unless locked securely. Overnight hire is not permitted, bikes must be returned to BikePark Wales at the end of each day.

Times:

Winter morning Session: 9:30am to 12:30pm

Winter afternoon Session: 1:00 pm to 4:00pm

Summer morning session (May-September): 10:00 am to 1:00 pm

Summer afternoon session (May to September): 2:00 pm to 5 pm

All day Session winter: 9:30 am to 4:00pm

All day session summer (May to September): 10:00 am to 5:00 PM

Photo ID (drivers licence or passport will be required and retained during hire period) and a credit card imprint will be kept during hire.

Bikes rented for the day must be returned by 5PM (4:00 winter), AM only rentals must be returned by 1PM (12:30 winter).  Late bikes will be charged at £5 for every 15 minutes.

CANCELLATION – Within 48 hours, full charge. Within 2 weeks 60% cancellation charge, within 1 month 40% cancellation charge.

CHILDREN – Children aged 15 years and under must be accompanied by an adult at all times (including on the trails and on the uplift), no adult, no ride, no refund! If a booking is made for a person under the age of 17 you must notify BikePark Wales as soon as you book, notifying us of who will be accompanying them..

Junior bikes are for children under 4ft 6”.

HELMETS are mandatory, if you do not have one you will be required to hire one. No bike will be hired without a helmet (either your own or hired)

 

Gift Vouchers

Gift Vouchers are only redeemable for online purchases at www.bikeparkwales.com. There are no refunds on gift vouchers after 14 days of purchase, any cancellations within 14 days of purchase are subject to a £5 admin fee. Once a gift voucher has been used in part or if full it is no longer refundable. Gift vouchers expire 1 year from the date purchase.

 

Online shop Terms and Conditions

The Purchase Contract

Once payment has been received BikePark Wales will confirm and accept your order by sending an email to the email address you provided during the online order process. The email includes your name, the order number and the total price of the goods ordered as well as how much you have paid to date. Please check this e-mail when you receive it to check your order. Please notify us within 24 hours if you notice a problem with your order.

BikePark Wales acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

The contract will relate only to those goods whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods has been confirmed in a separate dispatch confirmation.

BikePark Wales is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Availability of Ordered Goods

BikePark Wales only advertise products that are in stock but if due to inaccuracies BikePark Wales has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible by the email you provided and payment taken will be re-credited to the card on which payment was originally taken. The refund will be made as soon as possible and in any event within 14 days of your order. BikePark Wales will not be obliged to offer any additional compensation for disappointment or loss suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

Cancellation, returns and Refunds

It is your responsibility to make sure you are happy with your product(s) before you leave the shop, products that have been used are not entitled to be returned for a refund.

Should you choose not to continue with your purchase below we explain the conditions of refund.

You want to cancel your order

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction

If your product was sold to you with a factory specification, you have a 14 day cooling off period during which you are entitled to your reservation deposit to be refunded. The refund will be paid within 14 days of you notifying us in writing. The cooling off period ends after 14 days of receiving your goods.

If your product was bespoke, with custom parts fitted you can only return for a refund if it is faulty. At our discretion we may be able to offer a partial refund of your reservation deposit less the cost of the bespoke parts and a labour charge of £50/hour to convert back to a factory specification for resale. For products ordered in especially this partial refund may not be available.

We cancel your order

If the product you have ordered is not available, we will refund you in full within 14 days of notifying you that the product is not available.

We reserve the right to cancel your order for any reason, in this situation we will refund you in full within 14 days.

Changes to This Agreement

BikePark Wales reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Returns

In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 14 days of the purchase date for exchange for a product at equivalent value, Credit Note or a full refund. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’ with its original packaging and tags. You will need to include your order reference and receipt.

Clothing Returns during COVID-19 will require some form of quarantine, as is the same with parts – This could affect stocking levels and dissatisfaction at a more regular pace

Returns can be made in store at BikePark Wales. Alternatively, you can return your goods by post. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.

It if your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).

Send your goods securely packaged by a recorded delivery method, including a copy of your receipt and the returns form to:

Returns

BikePark Wales,

Gethin Woodland Centre,

Abercanaid,

Merthyr Tydfil,

CF48 1YZ

Bike Returns

If you wish to return your bike to us please keep it in the box it arrived in and call us on:  07730382501 and we will arrange a collection.

Please note the following:

a.            If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model.

b.            If we have delivered the bicycle you ordered, but upon inspection you decide it is not the bike for you, we will charge you £80 for the collection.

c.            Please do not ride the bike as a full refund cannot be given if the bike has been used

Estimated Delivery Times

If your order is placed before 5pm on a week day and is in stock it will be dispatched the next working day. Your items will arrive within 3-5 working days (provided it is in stock). Orders placed over the weekend will be dispatched on Mondays (excluding bank holidays). This excludes orders made for bikes. Some bulky items are sent next day delivery.

All bikes are fully built by our Cytech trained mechanics before dispatch which does mean a slight delay in dispatch. On receipt of your order we will contact you (by email or phone) and inform you of the day we will deliver your new bike.

We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay, we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. In the event that an item has been discontinued and must be withdrawn we will inform you as soon as possible and offer an alternative if one is available.

BikePark Wales has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time by emailing: shop@bikeparkwales.com.

All Bikes and Frame deliveries need to be signed for. Please supply us with a delivery address where there is likely to be someone available to sign for your order during normal working hours. When signing for any delivery please inspect the packaging carefully and if you see signs of damage write the word damage next to your signature – this is particularly important when signing for receipt of a bicycle and/or frame, or suspension parts.

For bikes/frame deliveries tracking information will be provided directly from the courier using the contact information provided at the point of sale.

Liability Policy

BikePark Wales shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

This does not affect your statutory rights.

Wrong size or you don't like the item?

If returning items that are not suitable for either refund or exchange you are responsible for the delivery cost in returning it to us. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.

New faulty items/ Wrong Item Received

If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if it is within 14 days of delivery. If we have supplied the correct product, it is not faulty or it is outside of the 14 days we cannot be liable for your postage charges. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.

Faulty Items

If you have received items that are faulty please send them back to us using the steps above. Please include a covering letter describing the fault and if you would like the item replacing or refunding. Once the item arrives back at BikePark Wales you will receive an email notifying you about the progress. Faulty items are then forwarded onto the suppliers to confirm the warranty issue. Please be patient with us as we need to receive this confirmation from the suppliers before we can process your request for a replacement/refund.

When returning the item please use Royal Mail 1st Class Recorded* so that you have a tracking reference just in case!  If your item arrived faulty we will refund your postage cost. If the item was in full working order at the time of delivery to you, we cannot refund your return postage cost.

*In the event that you return a faulty/incorrect item we will refund your postage charge as long as it is 1st Class Recorded or a lesser value service. We do not refund premium services.

Not received your order?

If you have not received your order please call us on 07730 382 501 or email: shop@bikeparkwales.com and a member of staff can confirm the shipping date. Unfortunately we cannot consider an item to be lost until 15 working days has passed (according to Royal Mail procedure). Once the 15 working days have passed we will be able to issue a full refund or resend your order.

 

Changes to This Agreement

BikePark Wales reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Other terms and Conditions

From time to time some trails may have to be closed for routine maintenance work - we will try and give you the most up to date information of any closures on the day of your uplift however this cannot always be guaranteed.

BikePark Wales will take no responsibility for any items left unattended on the bus and strongly advise against bringing valuables with you.

It is your responsibility to ensure your bike is securely loaded on the uplift trailer, any questions please ask the driver to help.

Fat bikes do not fit on our trailers, if you arive with a fat bike you will not be entitiled to a refund.

Security

We do not hold your payment details on file. All sensitive information goes through Sagepay, our payment provider who keep it safe.

Sagepay are one of the leading companies on the web for taking credit card payments and have an excellent track record in data security.

If you have any queries please contact us

Pay to Ride

BikePark Wales is a pay to ride venue and revenues from entry fees are used to fund trail maintainance and building new trails.  Please respect this and buy your trail pass at reception upon arrival.  Anyone found riding on site without a valid pass will receive a £50 spot fine. 

BikePark Wales reserve the right to change its Terms and Conditions at any time.

ACCEPTANCE OF RISK

YOU ARE ABOUT TO TAKE PART IN A HIGH RISK ACTIVITY. YOU WILL MINIMISE THIS RISK BY FOLLOWING THE SAFETY RULES AND ADVICE IN THE MOUNTAIN BIKERS RESPONSIBILITY CODE AND THE MOUNTAIN BIKE AND EQUIPMENT CHECKLIST.  IF YOU DON’T FOLLOW THE SAFETY RULES AND ADVICE YOU INCREASE THE LIKLEHOOD OF A SERIOUS ACCIDENT WHICH COULD BE FATAL.

  • I understand that Mountain Biking is dangerous and includes substantial obstacles, which can be physically testing. I accept that there is a risk of injury and death when undertaking such activities.
  • I understand that I must wear a helmet at all times and that a full face helmet, eye protection, body armour and gloves are highly recommended.
  • I agree that I will follow the Mountain Bikers Responsibility Code at all times
  • I agree to check my bike and equipment as per the Mountain Bike and Equipment Checklist at the start of the day, before each run and after any crash.
  • In the unlikely event of an accident, or loss or damage to my personal effects, I acknowledge that the company, its sponsors and any associated parties will not be liable for any direct or indirect loss, damage or injury arising from or in connection with the Activities (except for death or Personal Injury caused by the Company’s negligence).
  • I certify that to the best of my knowledge I do not have a medical condition which might have the effect of making it more likely that I be involved in an incident which could result in injury to myself or to others.

SAFETY BRIEFING

It is important that everyone who uses BikePark Wales takes note of the following Health and Safety advice:

  • Mountain Biking, like any extreme sport, is dangerous and includes substantial obstacles, which can be physically testing. There is a risk of injury and death when undertaking such activities.
  • Trails are graded according to ability, ensure that you are competent to ride each trail. If in doubt start on the easier trails and work your way up.
  • Always perform a recce ride of any trails you intend to ride; trails change with weather conditions and from continual trail amendments and improvements, do not assume they will always be exactly the same each time you visit.
  • Follow the Mountain Bikers Responsibility Code
  • Children aged 15 and under need to be supervised by a parent or guardian (over 18 years of age) at ALL times
  • You must ALWAYS wear a helmet. We also strongly advise you wear a full face helmet, eye protection, gloves and body armour. IF YOU DO NOT HAVE A HELMET YOU WILL NOT BE ALLOWED TO RIDE IN THE PARK OR USE THE UPLIFT SERVICE.
  • Read and adhere to all advice signs while using the trails.
  • It is your responsibility to ensure your equipment is fit for purpose

MOUNTAIN BIKE AND EQUIPMENT CHECKLIST

The trails at BikePark Wales are rough, challenging and demanding on both bike and body.

We recommend the use of appropriately sized, modern, long-travel, full suspension bikes with good quality hydraulic disk brakes in the park.

Before riding always inspect your equipment or have it checked by a qualified bike mechanic.

  • Helmets are mandatory, ensure that your helmet is in good shape and properly adjusted; we highly recommend the use of full face protection helmets. Gloves, eye protection and body armour are also highly recommended.
  • Inspect bike frame for cracks, damaged or dented areas.
  • Ensure you have sufficient brake pads to stop your bike while descending; two working brakes are mandatory.
  • Front and rear axles (quick release or bolt through type) should be tight.
  • Headset and stem must be secure with no looseness or play.
  • Check that your tyres are in good condition, with plenty of tread and no cuts or abrasions in the sidewall and that rims show no cracks or signs of weakness and all spokes are tight and intact.
  • Handlebar and handlebar grips must be tight and unable to spin.
  • Seat and seatpost need to be fastened securely.
  • Suspension should be in good working order with no leaks or loose parts.

 


 


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