Food & Beverage Team member - Casual, weekends & holidays
Job Title: Food & Beverage Team member
Reporting to: Head Chef
Supervisory Responsibilities: None
About BikePark Wales
BikePark Wales is a young, successful business which is growing fast. The current offering includes over 40 world class mountain bike trails, a vehicular uplift service, café, bike shop, bike hire, coaching and events but an ambitious development plan is now underway to both improve the existing services and add new products to the existing site.
The Role
We are looking for an energetic, responsible, and organised individual to join our Food & Beverage team as an F&B Assistant. This role will be an integral part of the F&B team, contributing to delivering a fun but professional environment; working as part of the team to create fantastic efficiency in the day-to-day operation of the department.
You will be responsible for processing our visitor’s food and drink purchases, including taking their order cash handling, creating & serving the product, assisting the chef in light food preparation, maintaining high standards of cleanliness within the F&B zone. You will be responsible for completing relevant compliance paperwork, including food and temperature checks, cleaning records etc.
You will be expected to engage with our visitors providing key information and messages throughout their visit. You will have a passion for, previous experience with, and great understanding of, quality visitor experience and will consistently deliver our customer service vision. Reliability and adaptability are vital for this role, as are excellent interpersonal, organisational and communication skills. You will support and encourage strong team working across all departments
Duties and Responsibilities to include:
- Delivering a high-quality service and product that represent BikePark Wales to our visitors
- Ensuring high standards of hygiene and cleanliness are maintained throughout the café and the dining areas, including outside seating areas
- Delivering exceptional service to all our visitors, face to face and through other methods of communication
- Responsibility in completing opening and closing procedures of the till system, ensuring care through the day for the contents of the till
- Assisting the F&B senior team in completing all relevant and regulatory compliance paperwork
- Having pride in your department and work as a team to maintain a high food rating
- Engaging with our visitors to share information they will need for their day but also share upcoming events
- To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
- To co-operate with relevant health and safety legislation, policies, and procedures in the performance of the duties of the post.
- To carry out the duties and responsibilities of the post in compliance with the Company’s equal opportunities policies.
- To maintain confidentiality and observe data protection and associated guidelines where appropriate.
- To understand and comply with the Company’s environmental policies
- To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post
Key skills:
- Working across the department to deliver an excellent visitor experience
- Delivering exceptional service to all our visitors, face to face and through other methods of communication
- Have the right attitude, being ready and willing to work hard and support the team
- Relevant professional qualification, including Food Hygiene Level 2
- Previous experience in a high-volume catering venue in a customer service focused position
- Ability to multi-task in a fast-paced environment, working under high pressure
- Fun, personable and can be a highly motivated self-starter
- Willingness to learn and participate in internal and external training
- Strong written, verbal, and non-verbal communication skills
- Numerate with experience of basic record keeping and cash handling
- Basic IT skills (Microsoft office package)
Desirable skills:
- Trained Barista
- Food Hygiene Level 3 and above
- Ability to communicate in the Welsh language
- A keen interest in MTB and BikePark Wales.
- Enhanced DBS certificate
- First Aid Qualifications
If you wish to apply for this role, please e-mail jobs@bikeparkwales.com
Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. The nature of individual roles will evolve and change as the service develops and grows. Consequently, BikePark Wales will review and revise this Job Description as required in consultation with post holders.
BikePark Wales welcomes enquiries and applications from everyone and values diversity in the workplace. A commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.
BikePark Wales is responsible for deciding how it holds and uses personal information about you and complies with all data protection law and principles. Any personal information that you provide to us during the recruitment process will be stored on a computer to assist with the administration of the recruitment process.
We will use the personal information we collect about you to:
- Assess your skills, qualifications, and suitability for the role;
- Carry out background and reference checks, where applicable;
- Communicate with you about the recruitment process;
- Keep records related to our hiring processes; and
- Comply with legal or regulatory requirements.
We also need to process your personal information to decide whether to enter into a contract of employment with you but we will not store your personal information for any longer than is necessary.
