Gethin Woods, Merthyr Tydfil, South Wales

We are hiring - bike shop assistant

Posted on 2019-04-17 in General

We are always on the lookout for fun, engaging individuals with a passion for everything bike and for delivering world class customer service.  Our bike shop team are a great bunch with an amazing team spirit, a fatnastic sense of humour and a shared passion for riding bikes and bike products.  We are looking for a bike shop assitant to help us with the general running of the shop as well as assisting the bike hire department.  This role is a great opportunity for someone with good bike knowledge looking to make a first step or pregress within the bike industry, the succesful candidate will learn a lot, make great contacts and enjoy a fast paced but reqarding environment surrounded by only the best bike goodies!

To apply send a CV and 300 words on why you wish to join our team to .  The role will be 40 hours per week, salary on application. 

The formal bit below!


Reporting to:                                 Bike Shop Manager and/or Supervisor

Duties and Responsibilities – Specific:

  • Responsible for the daily retail services, including handling customer queries, issues and complaints.
  • Responsible for maintaining high standards of store provision and appearance, meeting brand guidelines of BikePark Wales partners/suppliers.
  • Act as an approachable source of information for customers wishing to make a purchase of either bike or related goods, including discussing the merits of different products.
  • Responsible for stocking shelves with merchandise, ensuring products have accurate price tags attached.
  • Maintain a suitable level of industry knowledge and developments leading to presentation of promotional ideas and concepts leading to improved sales.
  • Monitor shop floor sales trends and popular stock items, and maintaining  shop floor tidiness, cleanliness and appearance, including hoovering and mopping.

Duties and Responsibilities – General:

  • Responsible for security within the store, including being on the look-out for shoplifters and fraudulent credit cards, etc.
  • To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new systems
  • To co-operate with relevant health and safety legislation, policies and procedures in the performance of the duties of the post.
  • To carry out the duties and responsibilities of the post in compliance with the Company’s equal opportunities policies.
  • To maintain confidentiality and observe data protection and associated guidelines where appropriate.
  • Making sure that all PPE (Personal Protective Equipment) is of sound working condition at all times and report any defects to your line manager.
  • Responsible for the security of all financial transactions paid to the business on a day-to-day basis from customers, and that all cash and valuables are stored securely.
  • Cleaning liquids, lubricants and any other dangerous substances must be treated with care in line with Care of Substances Hazardous to Health (COSHH) guidelines.
  • To understand and comply with the Company’s environmental policies
  • To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post


Desirable Attributes:

  • Representing BikePark Wales in a professional manner at all times, maintaining a high quality standard of work, and to work always in accordance with the aims, values and ethos of BikePark Wales.
  • Reporting of any Health and Safety concerns and solutions to Centre Manager, and where necessary, Company directors.
  • An understanding of Mountain Biking equipment and brands, including previous experience of working in a bike shop.
  • Be organised, honest and reliable.
  • Having a friendly and engaging personality, smart appearance and comfortable working with members of the public and should have a confident manner.
  • Staff should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.


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