Gethin Woods, Merthyr Tydfil, South Wales

Terms and Conditions

Please find our uplift booking terms and conditions below. Please note that the notice period commences at midnight of the day you notified BPW.

Please note pedal passes are non refundable

Up to 8 days before the date for which you originally booked:

·         You may transfer your booking to another day (subject to availability) free of charge. Please check the availability calendar here and inform us of the new date you require. The date must show as green (available) for us to transfer to it.

·         If you wish to cancel your booking you will be subject to a £5 per person cancellation fee.

Between 1 week and 2 days before the booking:

·         You may transfer your booking to another day, subject to availability- Please check the availability calendar here and inform us of the new date you require. The date must show as green (available) for us to transfer to it. This transfer will be subject to a £5 per person admin fee for the uplift and £2 per person if you have purchased a day’s pedal pass.

·         If you wish to cancel your booking you will be subject to a £10 per person cancellation fee for the uplift.

Within 48 hours of the booking: 

No refund will be given and the date cannot be moved. The only option at this late stage is to amend the rider name – If this is required please let us know ASAP.

Rider name changes

Please inform us which rider is being replaced, and the full name of their replacement. Please ensure that the new rider completes the Acceptance of Risk before they arrive at BPW. This can be done online here.

BikePark Wales have now implemented a weather warning procedure that you can view online. All riders should look at the BPW website prior to setting out to see if there are any weather warnings in place:
 
Amber: BikePark Wales intends to open but there is a high likelihood of bad weather which could potentially disrupt your visit. An amber light means you need to be prepared that some trails may be closed as a safety precaution, and that the uplift could be affected - if the weather worsens the park may need to shut. During amber warnings visitors may request to move their booking to another available date at no cost should they wish to. Requests to move bookings are to be made by email to reception@bikeparkwales.com – noting your order reference number. 
 
Red: Extreme weather is expected and the trail network and uplift will be closed. If the traffic light system shows Red for the current / following day, all customers who have pre-booked can choose to either receive a refund or to move their booking to another available date via the reception team.  If there is a red weather warning please do not come to BikePark Wales.  To arrange to move your booking to a different date or for a refund please e-mail reception@bikeparkwales.com - noting your order reference number

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