MTB Host

About BikePark Wales

BikePark Wales is the UK’s number one mountain bike facility located at Merthyr Tydfil on the edge of the Brecon Beacons national park just 25 minutes north of central Cardiff.  The park is now an internationally recognised destination and a mecca for mountain bikers, descending on Myndd Gethin, a 491 metre summit. BikePark Wales are responsible for managing and developing the mountain bike trails on the site as well as all ancillary facilities.

BikePark Wales is a young, successful business which is growing fast.  The current offering includes over 40 world class mountain bike trails, a vehicular uplift service, café, bikes shop, bike hire, coaching and events but an ambitious development plan is now underway to both improve the existing services and add new products to the existing site.

The Role

We are looking for an energetic, responsible and organised individual to join our team as an MTB Host.

The successful candidates will deliver hosting experiences on site, the predominant sessions will be our new ‘Green experience’ offer, which is aimed at MTB beginners.

You will be responsible for the visitor’s experience from start to finish, therefore you must have a positive, engaging, fun personality, with superb communication skills.

The ideal candidate will have a passion for mountain biking, have previous experience with and great understanding of quality visitor experience. Reliability and adaptability are vital for this role, as are excellent interpersonal, organisational.

BikePark Wales aims to be the best hosting venue in the UK and we expect our Hosts to deliver excellent experiences and be professional, at all times.

This role will primarily be weekends and dependant on the level of bookings be intermittent so you still have some weekends to yourself.

Responsibilities to include:

• Delivering an engaging MTB hosting experience to our visitors.
• Complete the full Host training schedule and adhere to the training given.
• Engaging with our visitors to share information they will need for their day but also share upcoming events.
• Supporting any events, as requested.
• Adhering to Health & Safety compliance across the site.
• To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post

Key Skills:

• A proficient mountain biker
• The ideal candidate will have a passion for and previous experience of quality visitor experience.
• Exceptional personal standards and understanding of customer service.
• The ability to motivate and engage visitors.
• Organisation and planning skills and a good eye for detail. Identifying a potential problem and acting quickly to resolve it
• Excellent people skills with the ability to build strong relationships, internally and externally across all teams, strong communication skills.
• A hard working and adaptable manner, with a solid common-sense approach
• Emergency first aid skills, would be desirable

Perks:

• Riding at the park for free
• Discount in our onsite café
• Where possible free entry to events at the park
• Join a team of like minded mountain bikers

To apply for this role, please e-mail jobs@bikeparkwales.com

Note: The details contained in this Job description summarise the main expectations of the role at the date it was prepared. The nature of individual roles will evolve and change as the service develops and grows. Consequently, BikePark Wales will review and revise this Job Description as required in consultation with post holders.

BikePark Wales welcomes enquiries and applications from everyone and values diversity in the workplace. A commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.

BikePark Wales is responsible for deciding how it holds and uses personal information about you and complies with all data protection law and principles. Any personal information that you provide to us during the recruitment process will be stored on a computer to assist with the administration of the recruitment process.

 We will use the personal information we collect about you to:

• Assess your skills, qualifications, and suitability for the role;
• Carry out background and reference checks, where applicable;
• Communicate with you about the recruitment process;
• Keep records related to our hiring processes; and
• Comply with legal or regulatory requirements.

We also need to process your personal information to decide whether to enter into a contract of employment with you but we will not store your personal information for any longer than is necessary.