Lead Patroller
Job Title: Lead Patroller
Reporting to: Chief Administrative Officer
Supervisory Responsibilities: Patrol Team
Contract: Full time
Salary range: £27,000 - £32,000
About BikePark Wales
BikePark Wales is a young, successful business which is growing fast. The current offering includes over 45 world class mountain bike trails, a vehicular uplift service, café, bike shop, bike hire, coaching and events but an ambitious development plan is now underway to both improve the existing services and add new products to the existing site.
The Role:
We are looking for an energetic, responsible, and organised individual to join our team as Lead Patroller. This role will suit an outdoor, active individual that has a keen interest in first aid, dealing with customers and supporting the Patrol team.
With an excellent network of graded trails for all levels of riders, enjoying them safely is always our priority.
We here at BikePark Wales take our duty of care very seriously and as part of our continual development and quest to provide excellent customer service we are hiring a full time Lead patroller. As Lead patroller, you will be the first on the scene of an accident to provide first response care and to assist the emergency services with locating and extracting casualties. In addition to attending incidents on site, the Lead Patroller will be responsible for ensuring patient report forms are completed and reporting processes are followed. You will lead the patrol team in ensuring all standards of care, and compliance are adhered too, and will support in creating the monthly rotas, and will support in the creation of insight reports.
This multifaceted role will involve supporting teams across the business as and when required, from checking in customers, to working on the hill with the trail crew. No one day, will be the same!
Reliability and adaptability are vital for this role, as are excellent interpersonal, organisational and communication skills.
To succeed in this role, you will need to have a real ‘can do’ active approach, and ideally previous experience in leading and supporting a team.
Duties and Responsibilities to include:
- Offering First Aid treatment to customers of BPW who have sustained an injury whilst at the park. This will involve assisting those injured on the hill who are unable to make their own way down to the centre and/or treating them in our excellent First Aid facility that we have near the centre
- Completing First Aid recording procedures for every injured person, and completing a follow up call to enquire how their recovery is proceeding
- Compiling reports on accident statistics
- This role involves working within all departments required as and when, predominately: Visitor welcome department, Uplift loading, car park attending, and Hire
- Working with the Trail Crew Manager to assist with Trail Inspections once fully trained
- Reporting any trail work that may be needed
- Closing and opening trails where required assisting the Heads of Departments in delivering a high standard of customer service at all times
- Assisting customers with orientation and information
- Checking customer ride bands whilst on patrol to ensure the safety of all riders
- Processing on-the-spot fines for riders without ride passes
- To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems
- To co-operate with relevant health and safety legislation, policies and procedures in the performance of the duties of the post
- To carry out the duties and responsibilities of the post in compliance with the Company’s equal opportunities policies
- To maintain confidentiality and observe data protection and associated guidelines where appropriate
- To understand and comply with the Company’s environmental policies
- To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post
Key skills:
- You should have a comprehensive understanding of emergency Outdoor First Aid, holding current first aid qualifications ideally FREC3 level, as a minimum: 16 hour outdoor first aid and/or Community First Responder
- Minimum of 1 years’ experience in management and supporting a team is essential for this role
- The ideal candidate will have a passion for and previous experience of quality visitor / customer experience
- Exceptional personal standards and understanding of customer service
- The ability to work independently, to show initiative and to organise effectively
- The ability to work under pressure, prioritise and meet deadlines
- A flexible approach to work and good communication skills
- Excellent people skills with the ability to build strong relationships, internally and externally across all teams, strong communication skills both verbal and written
- A keen interest in MTB and BikePark Wales and the outdoors
- Full, clean UK driving license
Desirable skills:
- Enhanced DBS certificate
- FREC 3 or above
- Valid ATV/QUAD certificate
- DBS certified
- Being an intermediate level or above biker and or motorbike rider is desirable but not essential. Training will be provided
- Be organised, honest and reliable
- Previous experience of working as a First Responder desirable, specifically with experience in controlling blood loss, securing broken limbs and stabilizing suspected spinal injury
If you wish to apply for this role, please e-mail a CV and cover letter, detailing why you are the right person for the role to jobs@bikeparkwales.com
Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. The nature of individual roles will evolve and change as the service develops and grows. Consequently, BikePark Wales will review and revise this Job Description as required in consultation with post holders.
BikePark Wales welcomes enquiries and applications from everyone and values diversity in the workplace. A commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.
BikePark Wales is responsible for deciding how it holds and uses personal information about you and complies with all data protection law and principles. Any personal information that you provide to us during the recruitment process will be stored on a computer to assist with the administration of the recruitment process.
We will use the personal information we collect about you to:
- Assess your skills, qualifications, and suitability for the role;
- Carry out background and reference checks, where applicable;
- Communicate with you about the recruitment process;
- Keep records related to our hiring processes; and
- Comply with legal or regulatory requirements.
We also need to process your personal information to decide whether to enter into a contract of employment with you, but we will not store your personal information for any longer than is necessary.
