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Everything you need to know ahead of the park reopening on November 13th


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Everything you need to know ahead of the park reopening on November 13th

Posted on 03 Nov 2020

We are delighted to announce that BikePark Wales will be opening to riders on Friday 13th November 2020 (yes, we did say Friday 13th!!)

The park will be open every week Friday through to Sunday and all of our services will be open and available each day. Our team have been busy during the latest period of shut down so we have plenty of exciting developments which we will share on social media in the coming days. 

With so many rules and regulations and a constantly changing landscape we thought it would be useful to put together some FAQ’s to help you navigate your way through the next few weeks and arrange your booking. What is very important to note though is that all uplift and pedal passes (with the exception of season pass holders) must be pre-booked via our website so we can control numbers in the park every day to maintain safety.

Customers who have a suspended booking will be given an exclusive window up to 6PM on Saturday 7th November in which they can have first access to available booking dates. At 6PM on Saturday 7th November all other customers will be able to book uplift through our website as per usual. Pedal passes are available to book on our website now.

We will be operating on reduced numbers with safety measures in place across the business as we did in July and August, masks will be mandatory on the uplift and in the centre, for more info click here.

FAQ’s

I have received an e-mail stating my booking is suspended, what do I do?

It’s nice and simple.  Simply login to your account on the BPW website and you will see your booking as “suspended”.  Click on that booking and you will be able to move it to a date of your choice.  Please note, weekend bookings can only be moved to weekend days and week days to week days.

I had a booking for a date between now and 2nd December but I live in England, what should I do?

We are in the process of sorting through all bookings and will be suspending all bookings with English postcodes before 2nd December, once this is done you will receive an e-mail confirming that your booking has been suspended. You will then be able to move your booking at your convenience to any date after the English lockdown has ended, you can do this by logging into your account on the BPW website. 

I had a booking on a Monday or Thursday but the park isn’t open on those days?

We have changed the logic on the website so it will now allow you a free upgrade to move your booking to a Friday of your choice.

What should I do with my suspended coaching course?

All of our services can be moved via the “members area” on our website as described above. Any issues, contact us on coaching@bikeparkwales.com

Will the café and bike shop be open?

Yes, all of our services including Café (takeaway only), bike shop, rental, uplift and coaching will be open

Will pay as you go uplift be running?

Unfortunately we cannot open PAYG yet.  With social distancing regulations we need to be able to control the number of people using the uplift exactly and PAYG doesn’t allow us to do this unfortunately.  As soon as it is safe to do so we will bring PAYG back.

What about season passes?

All full year season passes will get an extension of 4 months this year, half season passes will get an extra 6 weeks.  You don’t need to pre-book your pedal pass if you hold a season pass, please visit reception to collect your band on arrival.

We can't wait to welcome you all back to the park!  

The BPW team.



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