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Covid 19

Covid-19 safety at BikePark Wales

Coronavirus is part of our every day lives for the time being and here at BikePark Wales we are committed to running a safe, Covid compliant facility, we are a certified “Good to Go” destination. We have undertaken a thorough risk assessment and procedure review of every department within the park and have management processes in place to make sure that our policies are more than just a paper exercise. You can visit in confidence safe in the knowledge that every effort is being made to make your visit safe.  Below are a few of the headlines of how we do this, more detail can be found in the risk assessment link at the bottom of this page.


Windows will be kept open at all times (even if raining) and the buses will be anti-viral misted after every run to the top of the hill. Please follow guidance from your driver on loading and unloading procedures and wear a mask at all times on the bus (unless exempt).  

Inside the buildings
In line with Welsh government guidance for tourism and hospitality businesses we have introduced one-way systems in our bike shop, café and reception areas with any queues held outside the building.  Hand sanitiser is available at all times and there will be a Perspex screen between you and any staff members indoors.

We have extended our external seating options and added a covered stretch tent to provide shelter from sunshine and rain whilst enjoying refreshments.  At the moment we are providing outside seating only. To reduce contact, we are only accepting card payments during the pandemic.

Bike hire
We have developed industry leading hygiene practices for our hire equipment.  Any item that has been touched by a customer (including bikes) is either washed in a washing machine or treated with anti-viral spray with the required contact time before it can be used again.  We ask customers to follow the instructions of our hire team to reduce contact and minimise unnecessary kit contamination.

Coaching and packages
Coaching sessions are now permitted to take place without restrictions as they are held exclusively outdoors in small groups, remember though face masks will be required on the uplift. At the moment all briefing sessions for our group packages will take place outdoors, under our stretch tent if the weather requires it!

To see a copy of our risk assessments please follow this link.  Please note there are departmental and business wide protocols which work alongside these risk assessments which are not shared here.

Bike hire risk assessment
Bike shop risk assessment
Café risk assessment
Coaching risk assessment
General risk assessment
Uplift risk assessment
Visitor welcome risk assessment
Workshop risk assessment

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