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Covid 19

Covid-19 safety at BikePark Wales

Coronavirus is part of our every day lives for the time being and here at BikePark Wales we are committed to running a safe, Covid compliant facility, we are a certified “Good to Go” destination. We have undertaken a thorough risk assessment and procedure review of every department within the park and have management processes in place to make sure that our policies are more than just a paper exercise. You can visit in confidence safe in the knowledge that every effort is being made to make your visit safe.  Below are a few of the headlines of how we do this, more detail can be found in the risk assessment link at the bottom of this page.

During the pandemic we have reduced occupancy of our buses from 16 to 10 passengers meaning every passenger gets their own seat.  Our drivers are separated from passengers by a protective “cocoon” and face masks are mandatory at all times in the vehicle. We also operate with the windows open come rain or shine to keep a constant supply of fresh air. Each bus is also misted with anti-viral spray after dropping riders off on every run.

Inside the buildings
In line with Welsh government guidance for tourism and hospitality businesses we have introduced one-way systems in our bike shop, café and reception areas with any queues held outside the building.  Hand sanitiser is available at all times and there will be a Perspex screen between you and any staff members indoors.

We have extended our external seating options and added a covered stretch tent to provide shelter from sunshine and rain whilst enjoying refreshments.  At the moment we are providing outside seating only. To reduce contact, we are only accepting card payments during the pandemic.

Bike hire
We have developed industry leading hygiene practices for our hire equipment.  Any item that has been touched by a customer (including bikes) is either washed in a washing machine or treated with anti-viral spray with the required contact time before it can be used again.  We ask customers to follow the instructions of our hire team to reduce contact and minimise unnecessary kit contamination.

Coaching and packages
Coaching sessions are now permitted to take place without restrictions as they are held exclusively outdoors in small groups.  We ask that all attendees observe social distancing and masks will be required on the uplift.At the moment all briefing sessions for our group packages will take place outdoors, under our stretch tent if the weather requires it!

We are fortunate to have 2,000 acres of forest for you to spread out and enjoy, despite this we are limiting ticket sales to make sure the site does not become too crowded, we’ve also split uplift at weekends into two sessions with lower numbers of people to prevent over crowding and excessively long queues.  Due to the fact ticket sales are finite each day we are operating a pre-book only model so please book your pass online before attending site, this can be done on the day of your visit if availability allows. Coronavirus has helped us all appreciate the importance of physical and mental release and we are delighted to provide this to visiting riders.

To see a copy of our risk assessments please follow this link.  Please note there are departmental and business wide protocols which work alongside these risk assessments which are not shared here.

Bike hire risk assessment
Bike shop risk assessment
Café risk assessment
Coaching risk assessment
General risk assessment
Uplift risk assessment
Visitor welcome risk assessment
Workshop risk assessment

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