Terms and Conditions
Terms and Conditions
These terms and conditions apply to all interactions and transactions on this site. Please read them carefully. They do not affect your statutory rights.
If you have any questions or comments with regard to these terms and conditions please contact us by either email: [email protected] or phone: 07730 382501 (Monday–Friday, 09:00 to 17:00). Our Company name business and business address are:
Beic Parcio Cymru Ltd
Gethin Woodland Centre, Abercanaid, Merthyr Tydfil, CF48 1YZ.
The Purchase Contract
BikePark Wales must receive at least 25% of the full price for the bike you have ordered to enable for your order to be accepted. At this point a contract is formed. You may choose to make full payment through the website for convenience. This is referred to as your “reservation deposit”, and details of your cancellation rights are detailed below.
Once payment has been received BikePark Wales will confirm and accept your order by sending an email to the email address you provided during the online order process. The email includes your name, the order number and the total price of the goods ordered as well as how much you have paid to date. Please check this e-mail when you receive it to check your order. Please notify us within 24 hours if you notice a problem with your order.
BikePark Wales acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
BikePark Wales is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
Availability of Ordered Goods
BikePark Wales only advertise products that are in stock but if due to innacuracies BikePark Wales has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible by the email you provided and payment taken will be re-credited to the card on which payment was originally taken. The refund will be made as soon as possible and in any event within 14 days of your order. BikePark Wales will not be obliged to offer any additional compensation for disappointment or loss suffered.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.
Cancellation, returns and Refunds
All purchases must be picked up in store, at which point the legal ownership of the bike transfers to you. It is your responsibility to make sure you are happy with your bike before you leave the shop, bikes that have been ridden outside are not entitled to be returned for a refund.
If an order is cancelled you will no longer be entitled to a free season pass or a “golden ticket”. These are only issued on completion of your purchase in store. These have a product value of £0.01 and are not transferable or refundable.
Should you choose not to continue with your purchase below we explain the conditions of refund:
You want to cancel your order
If your bike was sold to you with a factory specification, you have a 14 day cooling off period during which you are entitled to your reservation deposit to be refunded. The refund will be paid within 14 days of you notifying us in writing. The cooling off period ends after 14 days or when you collect your bike from the shop whichever is sooner.
If your bike was bespoke, with custom parts fitted you can only return for a refund if it is faulty. At our discretion we may be able to offer a partial refund of your reservation deposit less the cost of the bespoke parts and a labour charge of £35/hour to convert back to a factory specification for resale. For products ordered in especially this partial refund may not be available.
We cancel your order
If the bike your ordered is not available we will refund you in full within 14 days of notifying you that the product is not available.
If you do not arrange collection within 30 days we reserve the right to cancel your order. You will be refunded your reservation deposit less £40 admin fee to cover the staff time incurred.
We reserve the right to cancel your order for any reason, in this situation we will refund you in full within 14 days.
Unless faulty goods collected in person cannot be refunded once the bike has left the premises.
Changes to This Agreement
BikePark Wales reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Ex Rental Bike Purchases
Bikes are for sale in the UK Only
All bikes must be collected in person from BikePark Wales, no bikes will be sent out through any postal services
All bikes are sold as seen, it is your responsibility to ensure you are happy with the condition of the bike before purchasing.
All bikes for sale are part of an active rental fleet so their condition and specification may change from displayed images and description
Bikes will be supplied with a one year frame warranty covering against manufacturing defects only. No warranty will be provided for component parts or cosmetic issues. Please ensure that you retain your receipt for warranty purposes.
When stated some bikes will be sold with no warranty, please enuse you check before purchasing.
Bikes will not include pedals, user manuals or shock pumps