Gethin Woods, Merthyr Tydfil, South Wales

Terms and Conditions

You are about to take part in a high risk activity. You will minimise this risk by following the safety rules and advice in the mountain biker’s responsibility code. If you don’t follow the safety rules and advice you could have a serious accident which could be fatal.

Hire bikes are assessed by a qualified mechanic prior to being hired but please make sure that you follow the Mountain Bikers Checklist for your own safety (please request a copy if you are not familiar with it), and assess your bike before riding each run. We will attempt to keep bike secifications as close as possible to those shown on the website but occasionally they may differ.

THE HIRER IS RESPONSIBLE for the bike and the equipment and will be liable for any loss or damage to the bike or equipment.

POSITIVE IDENTIFICATION – is required from each hirer plus a permanent address and car registration. You must bring a valid driving licence or passport and a credit card to leave with us during the duration of hire. No ID, No Card, No Hire and No refund!

PAYMENT for hiring is due before or at commencement of hiring. Delays in returning rental bikes will be charged for a half day or a full day depending on which you booked.

LOSS AND DAMAGE DEPOSIT – a £250/bike deposit is required when hiring a bike but is refundable on return of the bike. We will take a swipe of your card for this deposit. The hirer will be liable to pay in full the cost of any loss or damage of the bike/equipment which may be over and above that of the security deposit.

Any damage will be charged for at cost price. Rental bikes should only be ridden on the grade of trail that they are designed for. Any bikes found to have been ridden on a trail above the grade they are designed for will have their damage deposit withheld.

SECURITY – bikes must not be left unattended at any time unless locked securely. Overnight hire is not permitted, bikes must be returned to the shop at the end of each day and hire bikes must not leave BikePark Wales at any time.

Times

Full day rental 09:30am to 4:00pm winter, 10am to 5pm summer (May-September)

Half day rental periods take place at the following times:

Winter Morning: 9:30am to 12:30pm (note walk in rentals start from 10AM)

Winter afternoon: 1:00pm to 4:00pm

Summer morning (May- September): 10am-1pm

Summer afternoon (May-September): 2pm to 5pm

Photo ID (drivers license or passport will be required and retained during hire period) and a credit card imprint will be kept during hire.

Although we endeavor to keep bike specs as close to possible as stock, we cannot guarantee they will be exactly as displayed on our website. If there is a particular spec feature you would like on your bike please call us on 07730 382501 to confirm.

Bikes rented for the day must be returned by 4:00PM (5PM SUMMER), AM only rentals must be returned by 12:30PM (1PM SUMMER). Late bikes will be charged at £5 for every 15 minutes.

CANCELLATION

Bike hire cancellations are subject to a cancellation charge which varies depending on the amount of notice given to BPW before the hire date. Please note that the notice period commences at midnight of the day you notified BPW.

If you notify BPW within 48 hours of the date you are due to hire a bike, you will be charged the full hire cost, and no money will be refunded - It should also be noted that no date transfer can be completed within this period.

If you notify BPW between 2 weeks and 48 hours that you wish to cancel, there will be a 60% cancellation charge deducted from your refund.

If you notify BPW between 2- 4 weeks that you wish to cancel, there will be a 40% cancellation charge deducted from your refund.

Cancellations made more than one month before date of booked bicycles will incure a £5 admin fee per person/bike per booking

CHILDREN – Children aged 16 years and under must be accompanied by an adult at all times (including on the trails and on the uplift), no adult, no ride, no refund! If a booking is made for a person under the age of 17 you must notify BikePark Wales as soon as you book, notifying us of who will be accompanying them.

Junior bikes are for children under 4ft 6”.

HELMETS are mandatory, if you do not have one you will be required to hire one. No bike will be hired without a helmet (either your own or hired)

BikePark Wales have now implemented a weather warning procedure that you can view online. All riders should look at the BPW website prior to setting out to see if there are any weather warnings in place:
Green: There are currently no known current weather warnings, however this may change throughout the day.
Amber: BikePark Wales intends to open but there is a high likelihood of bad weather which could potentially disrupt your visit. An amber light means you need to be prepared that some trails may be closed as a safety precaution, and that the uplift could be affected - if the weather worsens the park may need to shut. During amber warnings visitors may request to move their booking to another available date at no cost should they wish to. Requests to move bookings are to be made by email to reception@bikeparkwales.com – noting your order reference number.
Red: Extreme weather is expected and the trail network and uplift will be closed. If the traffic light system shows Red for the current / following day, all customers who have pre-booked can choose to either receive a refund or to move their booking to another available date via the reception team. If there is a red weather warning please do not come to BikePark Wales. To arrange to move your booking to a different date or for a refund please e-mail reception@bikeparkwales.com - noting your order reference number.

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